What we collect
We may collect the following information:
- contact information including email address
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
Who will have access to your data?
Your data may be disclosed to:
Authorised members of staff
Send out an order
Service providers such as IT system, administration, Postal services.
Legal and professional advisors such as auditors and lawyers
HMRC for tax purposes
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
- Storing your data on our secure servers
- Password protected system for authorised staff to prevent loss, disclosure or misuse of your personal information
- Fully secure web-site for submitting information over the internet
What right do you have to access your data?
As a customer you have a right to request the data that we have collected and stored via a Subject Access Request. Your rights as a customer include:
You may request to view the data that we have stored and how this data is processed. This can be provided to yourself in the most practical format possible. We may withhold this information if we deem it is lawful
You may instruct us to permanently remove some of, or all of your personal data. We must do this as soon as possible. We may turn down this request if we need to keep the information for lawful purposes
You may instruct us to remove your consent for any marketing, or newsletter subscriptions and we must comply immediately
You may request that your data be kept up to date We will respond to you on an Access Request within 30 days unless the request is complex.
What will we do if there is a breach of data?
If there is a breach of data we have a policy in place and will notify you immediately.
We use Google Analytics to capture information about user visits that can help us provide a better user experience on our web site. The information that is collected is anonymous and does not contain any personal information.